Introduction

In the world of online travel booking, KissandFly has gained attention as a travel comparison website that claims to compare over 700 airlines for the best fares. However, along with its promises, there have been concerns raised about its legitimacy and customer service. In this comprehensive review, we will delve into the key aspects of KissandFly, evaluate its legitimacy, explore customer service experiences, and provide insights into securing refunds for US travelers. Additionally, we will discuss why booking directly with airlines might be a safer option. Read on to discover our Kissandfly Review.

KissandFly Review

KissandFly stands out with its ambitious claim to compare over 700 airlines, offering travelers a vast selection of options to choose from. While this variety can be appealing, numerous negative reviews on various platforms such as Reddit and TripAdvisor have emerged, raising doubts about the company’s credibility. Users have reported experiences of hidden fees, misleading ticketing practices, and unresponsive customer service, resulting in dissatisfied customers.

Is Kiss and Fly Legitimate?

The question of legitimacy is of utmost importance when dealing with any online travel booking platform. While KissandFly is part of the Travel Tickets Alliance group based in Ukraine, its association with a larger group does not guarantee a seamless customer experience. The reported low-resolution rate of customer complaints raises concerns about the company’s commitment to resolving issues satisfactorily. Travelers should exercise caution and carefully consider their options before using the platform.

KissandFly Customer

Service Customer service is a crucial aspect of any business, particularly in the travel industry where unpredictability is common. Unfortunately, KissandFly’s customer service track record has not been favorable. With only a reported 6% complaint resolution rate, many customers have faced challenges in getting their issues addressed efficiently. Lack of timely and effective communication can lead to frustration and a negative booking experience. This is one of the most common complaints when you search Kissandfly Review

KissandFly refunds

Department of Transportation’s 24-hour rule:

If you find yourself in a situation where you need to secure a refund for your flight booking made through KissandFly, being in the USA may provide some protection. US travelers can take advantage of consumer protection laws and guidelines set forth by the Department of Transportation (DOT). If the flight is covered under the DOT’s rules, airlines are required to provide a full refund within a specified timeframe for cancellations made within 24 hours of booking. Additionally, if the airline cancels or significantly changes your flight, you may be eligible for a refund. It is advisable to contact the airline directly to initiate the refund process.

EU Regulations:

People who live in the EU and have booked their flights through third-party travel websites still have recourse for refunds and protection under the EU Air Passenger Rights. In such cases, the responsibility for providing refunds and handling compensation may vary depending on the specific circumstances and the terms and conditions set by the third-party website and the airline. Here are some key points to consider:

Direct Contact with the Airline:

In most cases, the third-party website acts as an intermediary between the passenger and the airline. However, when seeking a refund or compensation, it is advisable to contact the airline directly. The airline remains responsible for fulfilling the EU Air Passenger Rights, regardless of whether the booking was made through a third-party website.

EU Air Passenger Rights Still Apply:

Even when booking through a third-party website, the EU Air Passenger Rights still apply. This means that passengers are entitled to refunds, compensation for flight cancellations, significant delays, or denied boarding due to overbooking, as outlined in the EU regulations. The specific regulation is EU261 for EU carriers and UK261 for UK carriers.

Responsibility of the Third-Party Website:

While the airline remains primarily responsible for complying with EU Air Passenger Rights, the third-party website may also have some obligations. They should provide clear information about the passengers’ rights and facilitate communication between the passenger and the airline to ensure a smooth resolution. Kissandfly Review.

Understanding the Terms and Conditions:

Passengers should carefully review the terms and conditions of the third-party website they use for booking. These terms may outline the procedures for refunds and the responsibilities of both the website and the airline in case of flight disruptions.

Escalating the Complaint:

If the airline or the third-party website does not adequately address the refund or compensation claim, passengers can escalate the complaint to the relevant national enforcement body responsible for air passenger rights in their EU member state.

Keep Records and Documents:

It is essential for passengers to keep all relevant documents, including booking confirmation, boarding passes, and communication with the third-party website and airline. These records may be necessary to support the refund or compensation claim.

Be Patient and Persistent:

Resolving issues with refunds through third-party websites may take some time and require patience. It is essential to stay persistent and follow up on the complaint until a satisfactory resolution is reached.

In summary, people living in the EU and UK who book flights through third-party travel websites still enjoy protection under the EU Air Passenger Rights. While the third-party website may be involved in the booking process, the airline remains primarily responsible for providing refunds and complying with the regulations. Passengers should be proactive in seeking refunds, communicate directly with the airline, and escalate the complaint if necessary to ensure their rights are upheld.

Booking Directly with Airlines

To avoid potential hassles and uncertainties associated with third-party booking platforms like KissandFly, many travelers prefer booking directly with the airlines themselves. Direct booking establishes a more transparent and reliable relationship with the airline, allowing easier communication and quicker issue resolution. Moreover, booking directly with airlines often provides greater flexibility in terms of changes, refunds, and cancellations, as compared to third-party websites.

Tips for a Smooth Booking Experience

To ensure a smooth booking experience and protect yourself from potential risks, here are some tips to consider:

Research Thoroughly:

Before booking through any travel comparison website, including KissandFly, conduct thorough research. Read reviews from multiple sources, check customer feedback, and evaluate the platform’s reputation.

Read the Terms and Conditions:

Take the time to read and understand the terms and conditions of the booking website. Pay attention to refund policies, cancellation fees, and any hidden charges that may apply.

Contact Customer Service in Advance:

If you have any questions or concerns, reach out to the customer service team before making a booking. Assess their responsiveness and how well they address your queries. Should your pre-booking attempt at contacting Kiss and Fly’s Customer Services team prove difficult, this might be an indication of how you will struggle in an emergency. so take note how long it takes for them to respond, the level of understanding in their response as well as if they managed to provide you with the correct solution.

Book Within 24 Hours of Research:

When booking through any platform, remember that US travelers have the advantage of the Department of Transportation’s 24-hour rule. If you find a better deal or change your mind, you can cancel your flight within 24 hours without penalty. The regulation states: “The Department of Transportation’s 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window of booking.” The regulation can be read in full here.

Consider Travel Insurance:

Investing in travel insurance can provide additional protection in case of unexpected cancellations or emergencies. Read the policy carefully to understand what is covered. Reading all the Kissandfly Reviews, you might need insurance!

Travel insurance is a type of insurance that provides coverage for various risks and uncertainties associated with travel. It is designed to protect travelers financially and provide assistance in case of unforeseen events that may disrupt or impact their trip. Here are some key points about travel insurance and what to consider when looking for the right policy:

Coverage Options:

Travel insurance typically offers a range of coverage options, such as trip cancellation or interruption, medical expenses, emergency medical evacuation, baggage loss/damage, travel delays, and personal liability. Depending on your needs, you can choose a comprehensive policy or opt for specific coverage.

Trip Cancellation/Interruption:

This coverage reimburses non-refundable trip costs if you need to cancel or cut short your trip due to covered reasons, such as illness, injury, or other emergencies.

Medical Coverage:

This aspect of travel insurance provides coverage for medical expenses incurred during your trip, including emergency medical treatment, hospital stays, and doctor visits. It can be especially important when traveling abroad, where healthcare costs may be high. Be sure to check if you are doing an international, you might need a level of coverage for visa purposes.

Emergency Medical Evacuation:

This coverage ensures that you will be transported to the nearest suitable medical facility or back to your home country in the event of a serious medical emergency.

Baggage Coverage:

Baggage insurance reimburses you for lost, stolen, or damaged baggage during your trip. It may also cover the cost of essential items in case of baggage delays.

Travel Delay Coverage:

This coverage provides compensation for additional expenses incurred due to unexpected travel delays, such as accommodation and meals.

Pre-Existing Conditions:

Some travel insurance policies may have exclusions for pre-existing medical conditions. If you have any pre-existing conditions, look for a policy that offers coverage for them or allows you to waive the pre-existing condition exclusion.

Coverage Limits and Deductibles:

Review the policy’s coverage limits and deductibles to understand what expenses are covered and the maximum amount you can claim.

Exclusions:

Be aware of any exclusions or limitations in the policy, such as extreme sports, certain destinations, or specific activities that might not be covered.

24/7 Assistance:

Look for a policy that offers 24/7 emergency assistance services, such as medical advice, help with travel arrangements, and support in case of emergencies.

Trip Duration and Frequency:

Consider the duration of your trip and how frequently you travel. Some policies may have limitations on trip duration or offer annual coverage for multiple trips. Very often it is cheaper in the long run to take multi-trip insurance instead of single trips.

Review Multiple Quotes:

Compare quotes and coverage options from different insurance providers to find the best policy that suits your needs and budget.

Before purchasing travel insurance, it’s essential to read the policy documents carefully and understand the terms and conditions. If you have any questions or specific requirements, don’t hesitate to reach out to the insurance provider for clarification. Investing in a comprehensive and suitable travel insurance policy can provide peace of mind and financial protection during your travels.

Use Airline Websites for Comparison:

To avoid potential issues with third-party platforms, consider using airline websites directly to compare fares after using a comparison website for initial research.

Final thoughts on Kissandfly Review

Travelers should exercise caution when using KissandFly due to its mixed reputation and reported issues with customer service. When booking flights, it is essential to weigh the convenience of comparison websites against the potential risks and consider booking directly with airlines for added protection and a better customer service experience. US travelers can explore their refund options based on the Department of Transportation guidelines if they encounter issues with flight cancellations or changes. Prioritizing transparency and reliable customer service will lead to a more satisfying and stress-free travel booking experience. Kissandfly Reviews often state Kissandfly ignores them when they attempt to get a refund. Kissandfly ReviewTheir behavior is similar to our Arangrant Review

Our verdict: Avoid and book direct with the airline instead. Don’t be another unhappy statistic filed under Kissandfly reviews.